Complaints book

1. Identification of the complaining consumer

This applies if the claimant is a minor

2. Identification of the contracted good

ProductService

3. Detail of the Claim and Order of the Consumer

ClaimComplain

*Claim: Dissatisfaction related to products or services
*Complaint: Dissatisfaction not related to products or services; or discomfort or discontent regarding customer service.

Adjunta tu documento

4. Observations and actions taken by the provider

Response communication date:
Description: “As it is a virtual claim, your case will be referred to the customer service area, in order to respond within the legally established term.

5. I authorize notification of the result of the claim to the consigned mail

YesNo

(*) Required fields

* The formulation of the claim does not prevent the person from resorting to other dispute resolution channels nor is it a prerequisite.

* The provider must respond to the claim within a period not exceeding (30) thirty calendar days, being able to extend the period up to (30) thirty more days, prior communication to the consumer.

I have read and accept the Data Privacy Policy of LLS.